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How to Deal With Negative Customer Feedback

Hootsuite: A Tool to Manage Your Social Media Presence

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There are so many parts to social media, it can be overwhelming. First there's strategy, then tools, and editorial calendars. But where I find many campaigns fall apart is in the day after day, week after week, delivery of content. How do you…
How to Deal With Negative Customer Feedback

Why I wrote a book

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As long as I've been working in social media, I have received requests for DVDs or other recorded materials from my clients and seminar attendees. Social media changes from minute to minute, day by day, so I took my time in selecting a subject…
How to Deal With Negative Customer Feedback

Blank Facebook Like Box Plugin?

Do you have a Facebook likebox plugin stream on your website that shows a miniature of your Facebook Page? Have you ever seen one that was blank? I had never seen it happen until I got a phone call from a client when it happened to him. I figured…
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The Antidote to Technology

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Quite by accident, I discovered the antidote to technology Don't get me wrong, I love tech. I love the buttons, design, functionality, the possibilities, and the experience of a great user interface design. I don't love what it's doing to us.…
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Risks & Reputation Management: Action Items

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You learned a lot of information when you attended "Risks & Reputation Management: Using Social Media to Protect Your Brand". Or maybe someone you know wasn't able to come. What are the takeaways? Disclaimer: You will not be able to accomplish…
How to Deal With Negative Customer Feedback

How to Deal with Negative Customer Feedback

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When asked about negative online comments I say, "Any company that has been in business longer than 5 minutes has an unhappy customer. You simply can't please everyone all the time." How you deal with it is more telling than the fact that the…
How to Deal With Negative Customer Feedback

Solving Our Problem of Digital Illiteracy

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I pointed out my concerns about our workforce being digitally illiterate. I'm not a fan of all talk and no action. So here are my active suggestions on how we can improve the situation and make us competitive again: Invest in technology…