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How to Deal with Negative Customer Feedback
Reputation ManagementWhen asked about negative online comments I say, "Any company that has been in business longer than 5 minutes has an unhappy customer. You simply can't please everyone all the time." How you deal with it is more telling than the fact that the…

The Lady Test: Privacy, Decorum and Online Behavior
Reputation ManagementI passed a lady test today.
You've heard the saying, "A lady never _____." No one ever said this to me directly but I did take note of class all by myself. I don't live in a world where gloves, pearls, and finger sandwiches exist but the pearls…

Follow the Rockstar
StrategyI recently read a quote (paraphrased) that smart leaders pay attention to the successes of the leaders before them. Even smarter leaders pay attention to their successes AS WELL as their failures.
You didn't invent the wheel
Many have come…