Posts

dealing with negative comments

How to Deal with Negative Customer Feedback

When asked about negative online comments I say, "Any company that has been in business longer than 5 minutes has an unhappy customer. You simply can't please everyone all the time." How you deal with it is more telling than the fact that the…
ladylike pearls

The Lady Test: Privacy, Decorum and Online Behavior

You've heard the saying, "A lady never _____." No one ever said this to me directly but I did take note of class all by myself. Even though I don't live in a world where gloves, pearls, and finger sandwiches exist, the pearls are still the sign…
Stars and mountain range | rockstar

Follow the Rockstar

I recently read a quote (paraphrased) that smart leaders pay attention to the successes of the leaders before them. Even smarter leaders pay attention to their successes AS WELL as their failures. You didn't invent the wheel Many have come…