how-to-respond-to-yelp-reviews

How to Respond to Yelp Reviews

,
I recognize the needs of my clients when I'm consistently asked the same question. Recently I was asked how to respond to Yelp reviews by several different clients within just a few days. It hadn't occurred to me that this information wasn't…
How to Deal With Negative Customer Feedback

Dealing With Negative Online Comments

, ,
Any company that has been in business more than a day has had an unhappy customer. How you deal with it is a reflection of your character. The lack of control over what people say online makes many businesses uncomfortable. I’ll let you in…
How to Deal With Negative Customer Feedback

How to Deal with Negative Customer Feedback

,
When asked about negative online comments I say, "Any company that has been in business longer than 5 minutes has an unhappy customer. You simply can't please everyone all the time." How you deal with it is more telling than the fact that the…
too old for technology older woman with camera

You're Not Too Old for Technology!

,
I think we experience ageism more as we grow older. We experience it from ourselves more than from another person. A large part of my services revolve around training users on technology. I hear this over and over, "I'm too old." "Everyone else…