linkedin professionals

LinkedIn: The Place Professionals Do Business

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What do 100 million, 135 million, 400 MILLION people know? (updated 3/2016) They know that LinkedIn is the center of your professional digital web presence. And they aren't there to play FarmVille. In celebration of LI crossing the 100 million…
square tech revolution

Are You Ready For The Banking Tech Revolution?

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I think a banking tech revolution is just minutes away. When was the last time you went to your bank? I honestly can't remember when I was last inside mine. Let me give you an example of how digital banking has changed my life. Monday…
technical support customers in line

7 Ways To Ace Calling Customer & Technical Support

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When my clients have me come in to solve a problem for them, it frequently involves calling technical support or customer service. People HATE calling and ending up in the on-hold limbo. I'm an expert at these kinds of calls. Let me give you…
internet do more with less

The Internet Allows Me To Do More With Less

I absolutely love the new internet. There I said it. I love the design aesthetic, the rounded buttons and the three dimensional depth. All the sexy colors and no more Flash intros! Augmented reality and QR codes are already in your local stores.…
CEO letters (or Chief Executive Officer) on the card shown by a man

Who is Your CEO?

What is it that your clients keep coming back for? What sets you apart? I went to a Sonoma County Go Local Cooperative event where Dr. William Silver, dean of the School of Business & Economics at Sonoma State University, was the keynote…
bridge

Building Bridges

The lives we live are long and often we don't realize everything we do is connected. Think about all the jobs you've ever had, good and bad. With the ability to locate the people we've worked with and for over the years, those old jobs and relationships…

Walk Your Own Road

Do you ever find yourself looking around you and wondering how "they" are doing it? Where their projects and inspiration are coming from? This is a mantra that's been working for me lately, "Every day I am going to focus on the road in front…
letters pen flowers spelling

Spelling and Grammar Only Matter When You Are Trying to Communicate!

Dear Kerry, Burning Social Media Question: Has correct spelling and grammar become an old-fashioned notion when it comes to social media and email? I'm sure it's my issue, but it really turns me off. It even means the difference between hiring/not…

How Will They Find Me?

One of the most common questions I get is, "When I get on Facebook/Twitter/etc., how will people find me?" My two word answer is, "Tell them". It seems simple but you wouldn't expect your clients to intuit your phone number, would you? You…

Clear Communication

I'm a glass half full kind of person. There are many complaints and reports that we don't communicate the way we used to, that we lack adequate "face-time". What I'm finding is that we are reaching out to each other and communicating in ever…