Kerry Rego with wrench social media fixer

I spend a lot of my time in social media teaching and consulting. I’m really good at marketing myself and my skills (I should be since I teach others to do it) but there’s one service I’ve never really advertised. My office mate called me, “The Fixer.” He’s right. I fix a tremendous amount of social media problems and tech headaches.

The story goes something like this

A person attending one of my classes or a current client will say, “Can you take a look at my Facebook page / Instagram account / Twitter feed? Something is wrong and I don’t know what to do.” When I get under the hood, I can almost always see what happened.

The social media expert

So many times the problem is a human one. It often comes in the form of a poor initial setup but sometimes it’s client’s child or another marketing consultant. They “use Facebook all the time” and know everything about how it works. They truly have nothing but the best intentions. Yet, they screw it up. Sometimes it’s an overconfident friend. The oops is real.

New tech updates

This one is becoming more and more common. You’ve had that account for 10+ years, you’ve gotten new phones, new devices, and the admin rights have changed hands several times. These services get updated and over time, things get wonky on the back end and need to be tuned up. Sometimes it’s because you haven’t updated the device or app software in a really long time.

The social media fixer

I call this unraveling. Just like a set of headphone cords, accounts can get tangled beyond belief and I get the coolest sense of satisfaction in solving the difficult problems my clients bring me. I don’t setup new accounts as much as I untangle gnarly problems under the hood of your accounts.

Just call me your Social Media Mechanic. Examples of every day type tasks: releasing (business-only) gray Facebook accounts; setup/fix Meta Facebook Business Manager; claim Google My Business Pages; fix general settings; alter privacy settings; merge duplicate pages and accounts; deal with customer service on each major channel (yes, I CAN talk to them!); tech support; separate personal and professional accounts; archive and close; and just generally save my clients from the pain and heartache that comes with the technical issues of social media. I am the fixer. Need help?

social media fixer social media superhero

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