Questions. Everyone has questions but are often reticent to ask.
Computers. They are some of the greatest tools that we have at our disposal yet many of us just barely get by using very limited knowledge. I wanted to take this opportunity to clarify some basic information on computers. I put computer issues into four categories: 1) hardware/diagnostics 2) software 3) networking 4) peripherals (things that connect to your computer-scanners, printers, cameras, etc). The most common computer issues I hear about are, for example, when your printer doesn’t connect, you can’t connect to the Internet, your computer is very slow, you have viruses, you want to set up a wireless network. All of these problems require a hardware diagnostician or a network specialist.
Just like doctors, computers have specialists. I am an end user trainer. I teach people how to use the software on their computers and their peripherals. Some of the programs I can teach you to use more effectively: Word, WordPerfect, Excel, Quattro Pro, PowerPoint, Access, Pagemaker, Publisher, iTunes, iPhoto, iCal, address books, scanner programs, databases, custom programs designed for your work, the Internet, search engines, social networking and blogging sites (LinkedIn, Facebook, Myspace, Blogger, WordPress, Ping.fm), and email marketing programs (Constant Contact, iContact, Vertical Response). Peripherals are your smartphones, cameras, USB drives, backup drives, scanners, printers and the like. I can help you understand how to make them work and how they can used to enhance the quality of your life.
We all need help sometimes. Asking for help is the hardest part. My tactic is to ask someone I think either has the answer or can point me in the right direction. No one will judge you and no one will think you are stupid. Just ask. I’ll do whatever I can to help. If I can’t, I’ll point you in the right direction.
May you be productive!

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