Tag Archives: tools

Media and Communications Day with Tomorrow’s Leaders Today Santa Rosa Group 2

Posted on March, 24, 2012 by - 0 Comments

I am looking forward to the third year of my work with the kids at Tomorrow’s Leaders Today for Media and Communications Day. I’ll be guiding the students from Santa Rosa Group 2 (North Group was 4/10/12 and Santa Rosa Group 1 was 4/16/12) on how to create a Social Media Strategy and marketing the program of TLT with a variety of tools available from Facebook, Twitter, Pinterest, YouTube, QR codes, email marketing, texting and whatever else the students and I come up with. This will be the final day of their program and their final project.

One of my favorite parts of being a business owner is that I get to participate as much as I want with young people. I absolutely love to do it because I know that social media education is hard to come by and if I can have any part in helping them get to where they want to go in business or helping others, it’s my pleasure. I’m so grateful the coordinators of this program, and others, ask to me speak. Thank you.

Media and Communications Day with Tomorrow’s Leaders Today TLT Santa Rosa Group 1

Posted on March, 24, 2012 by - 0 Comments

I’m excited to be back for my third year presenting to Tomorrow’s Leaders Today for Media and Communications Day. I’ll be working with the kids from the Santa Rosa Group 1 (North Group was 4/10/12 and Santa Rosa Group 2 is 4/23/12) on how to create a Social Media Strategy and marketing the program of TLT with a variety of tools available from Facebook, Twitter, Pinterest, YouTube, QR codes, email marketing, texting and whatever else the students and I come up with. This will be the final day of their program and their final project.

One of my favorite parts of being a business owner is that I get to participate as much as I want with young people. I absolutely love to do it because I know that social media education is hard to come by and if I can have any part in helping them get to where they want to go in business or helping others, it’s my pleasure. I’m so grateful the coordinators of this program, and others, ask to me speak. Thank you.

Get Yourself Listed on the Web

Posted on March, 11, 2012 by - 1 Comment

Go ahead, do a vanity search (otherwise known as “Google-ing”) for your name or business. Do you like what you find? So often, people say they’ve done this and have been unhappy at the information they find. It’s old, it’s personal, it’s simply wrong. Don’t waste your time trying to get those webmasters to remove your information because they: 1) won’t 2) aren’t home 3) have been closed down 4) there are simply too many 5) they all get their information from somewhere. You can be proactive with your online information (see How to Get Started in Reputation Management) and displace it with content you DO want people to see. Or you can list yourself.

Why is it important to make sure the information about yourself on the internet is correct? Yellow Pages Association and comScore found that local search for businesses, products and services grew 58% last year and reached 15.7 billion searches, more than a tenth of overall search traffic. Additionally, see this Sprout Social blog to read more about the benefits of social media on local search results.

According to Internet Reputation Management, 94% of people do research before buying and 60% of those are going to research you online. They might use a phone, they might not. If they were to call you, they most likely aren’t using a traditional phone directory. People under the age of 35 probably don’t have a landline. Did you know that if you don’t have a landline, you may not get a book delivered to your door? It’s true. 18 states have enacted an opt-in policy for delivery and only 2% choose to receive one. Check out this infographic by WhitePages to see the status of the phone book.

Here are some tools that I think you’ll find helpful. Granted, there are more here than you’ll ever really use but pick and choose the ones you want to list yourself on. Focus on the biggies towards the top of the list and the ones that have incorrect info about you and get them the right stuff:

Read more blogs by Kerry Rego Consulting on Reputation Management: http://bit.ly/krcrepmng

[Image via Sustainable SPC]

Tools for Monitoring Your Reputation

Posted on March, 10, 2012 by - 2 Comments

We have always talked about each other, it’s human nature. The difference is now that the internet is involved, our words can last forever. Disparaging remarks can damage a hard earned reputation. It is recommended that individuals and businesses monitor their reputation to make sure that if something negative is in the public eye, it can be addressed. Positive things also surface and it’s nice to thank people for their support or discover something about you online that you simply didn’t know about.

For those that don’t want to actively participate in the online communities that abound, reputation management is the minimum level that is required in today’s digital world. You don’t need to use social networks or other tools but if you don’t know what’s being said about you, your business and reputation could be going down the toilet while you are completely unaware. (Entrepreneur.com article “How to Clean Up an Online Reputation”)

The most frequent comment I hear when it comes to managing online tools of any kind is “I don’t have the time. I’m really busy.” Guess what? No one has the time. We are all busy. Just like the gym and the dentist, you simply must make the time. We no longer use the physical phone book. What people find when they search your name online is what they believe. Carve out a half hour a week and chip away at this task. It will be well worth it in the end. Once you’ve set yourself up, check back in monthly or quarterly. Monitoring is something you can do at a very minimal level and many of the tools I list below remind you on a regular basis or are automated.

The first step is to perform a vanity search most commonly called “Google-ing yourself”. Enter your name, business name, or known as names into search engines. Make sure you do this on not just Google but Bing, Yahoo, Blekko, and any other search tool you know about. Just because Google Powered search engines have 68% market share doesn’t mean they are the only player whose search results of which you need to pay attention. Write down anything you want to follow up on, positive or negative. According to Internet Reputation Management, 85% people check only the first page of search results. I recommend not stopping there. Go as far into those search results as you can. Don’t give up until you stop seeing results associated with you. Dig like your life depends on it. It just might.

Once the vanity search is out of the way, you now have the task of monitoring any new information that pops up about you. Here’s a list of tools that will be useful for you and not all of them will apply to your needs.

  1. Google Alerts. This tool is free and easy to set up. It provides you emails as new search results as they happen, once per day, or once per week (your choice). You can also get them in an RSS feed. This tool is the top reputation monitoring solution at 45% usage.(Web Liquid survey). Set one up for your name, business name, maiden name, full URL of your website, Facebook page, Twitter handle, competitor’s name, industry keywords and anything else you can think up. Get creative.
  2. Social Mention. This tool is like Google Alerts but specifically for social media. It’s free and you can get daily alerts for brands, businesses, news stories and more.
  3. Brand Yourself. Free with upgrade options. BY makes it easy for you to monitor your search results and gives you action items to improve those results.
  4. Google Places. Local search results are tremendously important for your business. Decision engines that help people navigate the world (Yelp! Ask.com and more) link up to Google Places and get business information including location, driving directions, phone numbers, hours of operation, coupons, pictures, videos and more. Google sets this up for a lot of organizations so you may already have a GP page without even knowing about it. Make sure your locale is set up correctly. Claim your location and control that information.
  5. Yelp. This tool is a negative reputation all by itself. Generally considered to be a place to kvetch, it can also contain good reviews. Make sure you check out what people might be saying about you here and setup your business correctly and monitor it on a regular basis.
  6. Tweet Angel. Twitter is often used for complaining about a customer experience. Even if you don’t use Twitter yourself, that doesn’t mean that your customers aren’t. This service will call you when someone speaks negatively about your business and allows you to determine the response. Cost from $9.95-$29.95 per month.
  7. Get Listed. See how your business is listed on search engines. Here’s a list of directories.
  8. LinkedIn. Many people don’t understand the true power of this online tool. LinkedIn is one of the most highly trusted source of information on individuals and is the least social of all the social networking tools so it doesn’t require much of your time. LinkedIn is where business happens. Get your profile up, make sure it’s current, and have a friend read through it for you for their impression and for grammatical and spelling errors. This is your resume, references, and portfolio of work. Once you build it, you just need to check it once and awhile to make sure it’s up to date and is reflective of where you are in your career.
Yes, you can pay services such as Reputation Defender, Remove Your Name, and Integrity Defenders to help but they really only do two things. One, they will request on your behalf that negative information about you or your company be taken down. Two, they will help you create new content to displace negative content.

How to Get Started in Reputation Managementis a blog I wrote about how to dominate the search results associated with your name.

Read more blogs by Kerry Rego Consulting on Reputation Management: http://bit.ly/krcrepmng

 

[Image via Online Reputation Management]

Social Media Advice in 30 Seconds: Claim Your Google Places Page!

Posted on December, 09, 2011 by - 0 Comments

 

Sometimes I only get 30 seconds with a business owner. What piece of information do I share that will have the most impact on their business? “If you do nothing else, claim your Google Places page!” Why?

The web (and our customers) are increasingly mobile. It’s of utmost importance that your information is correct and available to the public no matter where they are or what type of device they are using to access the internet. Google’s goal is to provide accurate information when and where their customers need it. They have emphasized local businesses by giving them prominent placement at the very top of the page where they place paid ads.

Type in the name of your business on Google. You will know if one has already been created for you if you click on the red pin on your location. Those Google Street View cars may have already claimed your location. All you need to do is claim it as the owner. It’s takes a little time but it is free.

Now read your Place page. That’s what Google thinks of your business. Is the information listed correct? Does it link to your website and other web properties? It’s important because this information is served to other decision engines like Yelp, Bing, and shopping sites. It gets passed around and around on the web. Make sure you list your services, types of payment, hours of operation, location, website and pictures or video if you have them. You can link this to your website so that it’s easy for visitors to get driving directions.

That’s my 30 second social media business advice. Get your business listed!

Social Media: What Students Need to Know

Posted on October, 18, 2011 by - 0 Comments

Additional resources available by searching my blog for “Reputation Management” or by clicking here: http://bit.ly/krcrepmng

UUCSR Writer’s Forum Presentation

Posted on October, 09, 2011 by - 0 Comments

“How digital platforms are affecting the writer and the publishing process”

I discussed the variety of ways that your writing can be released to the reading public, including the explosion of self publishing options, how the differing cultures of internet niches effects writing styles and skills as well as crowdsourcing your efforts. Georgette G. deBlois asked me to speak at the UUCSR Writer’s Forum “From Chaucer to Tweets” 10/8/11 and I was honored. Below are my notes for the audience that wanted more information or those that may have missed it.

Ways You Can Release Your Writing to the Public:

Your own site

Own your own name, your pen name, any brand name you see fit and they can all point back to your website. Prices range from $3 a year to $11 a year for one domain. Add in ICANN fees and taxes and it’ll cost you about $75 for one domain for 5 years. Why 5 years? Google likes websites that the domains are owned for 3-5+ years because it shows you are in the for the long haul. You will be rewarded with a higher PageRank and better SEO.

You will have many options for the kind of site you can have. The most important things to consider are that you can easily publish and have the ability to sell your work. Ecommerce will allow you to make money off your own writing whether you are signed or not. Your website is your home, you control it, and that’s where you want to drive your traffic.

e-Books

It’s confusing how many types there are so here’s a breakdown of e-book types and formats for your consideration. There is no industry standard which is why there are so many formats. You can have your e-book available in multiple formats but it is wise to pay attention to quality control because your work will shift from version to version. When migrating to digital, here are six key questions to ask.

Many writers believe that e-books are for those that can’t get signed, that they aren’t real publishing, or that they simply aren’t for them. If this is your thinking, take a look at this information from the Association of American Publishers from June 2011. In the last 12 months, adult paperback sales have dropped 63.8% at a loss of $85m, hardcover sales down 25.4% while ebooks, via Kindle, iPad and Nook +167% for the month,  gaining $50m. Is that enough to convince you that e-books are a valid form of publishing?

Many believe that if you use e-books or self publish, you won’t get signed. If you are able to prove you are a sure thing with dependable sales, the odds of you being signed actually go up as traditional publishers don’t have the budget to bet on unproven talent. You can leverage this information to get a better contract rate as well.

I mentioned in my presentation that in my field of technology, e-books and pdfs are really the best way for me to get up-to-date information. When I get a bound tech book (some call it a dead tree edition), the first thing I look at is the copyright date. If it’s before 2010, it’s ancient and the information is most likely no longer useful. This isn’t a judgement, it’s a fact that the second a book is printed on technology, it’s out of date. That’s how quickly my industry changes (like you weren’t aware). Every industry is different but I wanted you to be know how important this type of publication is in my work and possibly others.

Distribution of e-books is wide and varied from iTunes with the iBook application, simple pdfs that can be sent via email or posted to websites and forums, Amazon has the Kindle store, Scribd, and many more options.

Print on Demand

The one thing everyone can agree on here is that there is little everyone can agree on. Making sure your work is “future proofed” is important because of the constant developments in technology. Again, quality control is very important as your work moves from digital to print.

Options for services: Lulu, Completely Novel, Blurb, Wordclay, Createspace. Createspace is a great option because it is owned by Amazon. You upload your digital version to the Kindle Store and can print it at Createspace, fairly seamless.

Options for self publishing:
  1. Start your own publishing house. Pros, lots of freedom. Cons, takes lots of your time and quite a bit of up front investment.
  2. Self publish using online tools. Pros, takes little upfront cash and there’s quite a bit of flexibility. Cons, you will have to learn some new skills (I don’t think this is bad).
  3. Use a self publishing house. Pros, requires little time on the part of the writer. Cons, you’ll end up paying for a lot you don’t need.
  4. BEWARE of the vanity publisher! Those that will tell you your work is wonderful yet charge you and arm and a leg to print, market, and promote your work. You end up paying  a lot for a very little return.

Social Media

The democratization of information is the best thing that has ever happened to non-profits, small businesses, oppressed societies and people. You can set up shop on any social network or online tool to share and promote your work. Look to Facebook, Twitter, LinkedIn, Ning, Tumblr, WordPress, StumbleUpon, and so many more. Social media is #1 about conversation #2 about sharing.

This is the most frequent question I get, “How do I get people to read or see my work?” My answer is, if you get a brand new phone number how will you get me to call you?…….. Give me your number. I can’t intuit that information. You HAVE to tell me.

There is another type of  tool at your disposal, content curation. You can share your work with the world and then curate what you’ve written. Storify is great for that. They’ve also recently added SoundCloud to their services so that now you can curate your writing and add audio, like the Director’s Cut of a movie.

The one thing you have to remember about social media is that each platform or tool is it’s own universe. These are different rooms with differing cultures. They have their own language, rules, and styles of communication. When you decide you want to try one, make sure you research what it’s all about, set up an account and observe the behavior of the natives. It’s so easy to barge in and make a fool of yourself. Go slowly. If you need help, ask me. I know a thing or two about social media.

Crowdsourcing

The last item to consider is crowdsourcing, formerly known as collaboration. You can use Crowdspring to get freelance writing projects. There is also a few sites like WeBook, Authonomy, and Inkpop that you can post your work in hopes that you will get valuable critiques and be spotted by an agent or traditional publisher.

I Sit in Silence

Posted on October, 06, 2011 by - 0 Comments

I keep forgetting. Then I remember and it jolts me back to reality. My first reaction is to cry but I’m struggling with that. I tell myself that I’m jaded and shouldn’t be effected by the loss of a corporate figurehead. After all, I didn’t even know him.

Then why do I feel like crying every time I remember he’s gone?

I was absolutely shocked when I saw this text from my father-in-law telling me it was a sad day for Apple with no more information. I’d been in one meeting after the next all day and hadn’t checked the newswires. But I knew. I knew for the longest time Steve Jobs was living on borrowed time. Anything having to do with the pancreas is absolutely unavoidable. Add that to cancer….and you know what happens. When I was asked what I thought about him stepping down, I said, “I’m surprised he didn’t do it a long time ago. He’s not well.”

My whole world revolves around the tools he created. It’s embedded in the language I speak every day. The lessons I teach are largely based on what he gave me. I can’t help but feel like crying. It’s only because I didn’t actually meet him that they don’t flow freely. All I am able to do is lose one tear, wipe it away, and acknowledge that I am surrounded by his products that changed the world. They didn’t just change the greater world, they changed mine. My business model was disrupted after the release of the iPhone and it looks completely different today than when I went into business. I am not saying it lightly when I say Apple products changed my life.

Not many people can say that they had a major effect on the way things work. He did. And for that, for the man that I never met, I sit in silence.

**May you and your family find peace in your passing. Please know we will all miss your vision, your guidance, and your presence. You are felt everywhere.

We Are Failing Our Kids

Posted on July, 13, 2011 by - 3 Comments

I dare you to give a 16 year old a car but don’t give them any information about the rules of the road or a map. Tell ‘em to just wing it. Teach yourself, kid. How well do you think that would work out? Just think about the damage that could do. So why do we think that kids (not to mention adults) and computers will just “figure it out”?

I get really worked up when I think about the state of technology in our schools. How can we expect that our children will be prepared to face the hi-tech world outside of their school walls? When they graduate from high school, will the be adept at the tools they will find in the workplace? Are they able to speak the language, navigate data, and keep themselves safe? Will they even be able to find jobs? No No No No No and No. They have no opportunities in which to be prepared. If the teachers don’t know, then how can they arm our future breadwinners with the skills they’ll need to survive in this increasingly digital world? The more I think about it, the more upset I get.

I wish I could go door to door and teach the teachers. Get them up to speed on what’s available (see Social Media in the Classroom), work them through their fears so that they can figure out ways that they can use these amazing tools in their classrooms. Essays in blogs, language learning via video conference, literary discussions in collaborative digital classrooms, higher math assistance available on streaming video, mobile applications that allow you to “adopt a creek” and report statistical data regarding the biosphere, architectural designs tested via augmented reality and 3D rendering software. All available. All begging to be played with. All limited only by our imaginations.

We need to teach them them how to research, develop, communicate, program, build, compute, be productive and stay safe. These skills are only going to become more necessary. There simply has to be a way to gear up and get these people they skills they need. Our financial livelihoods and economy depends on it. You wouldn’t dream of handing a kid keys to a vehicle and not training him how to use it. Carnage will follow.

Social Media Tools

Posted on July, 09, 2011 by - 1 Comment

This is a list of tools available. Obviously, this is only a small offering but these are the most basic and widely used tools that you should be aware of. The ones marked with * are tools I use and/or recommend.

Social Networking

Photos/Video Sharing

Blogging

Email Marketing

URL shortener

Cross Platform Tools/Twitter 3rd party Applications

Reputation Management, Monitoring & Analytics Tools

Location Based Services

QR Codes