Tag Archives: business

Twitter & Facebook – Promote Your Business, City of Santa Rosa

Posted on March, 26, 2012 by - 0 Comments

THIS CLASS HAS BEEN RESCHEDULED. PLEASE SEE THE NEXT SESSION HERE.

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61334. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 5/22/12 6-9pm

Wednesday 5/23/12 6-9pm

Franklin Park Training Center

Twitter & Facebook – Promote Your Business

Posted on March, 26, 2012 by - 0 Comments

THIS CLASS HAS BEEN RESCHEDULED. PLEASE SEE NEXT SESSION HERE.

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61334. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 5/22/12 6-9pm

Wednesday 5/23/12 6-9pm

Franklin Park Training Center

Risks & Reputation Management: Action Items

Posted on March, 13, 2012 by - 1 Comment

You learned a lot of information when you attended “Risks & Reputation Management: Using Social Media to Protect Your Brand”. Or maybe someone you know wasn’t able to come. What are the takeaways?

Disclaimer: You will not be able to accomplish all of this in one day. I want to help manage your expectations. You will want to set aside time to accomplish these tasks on a regular basis (maybe once or twice a week) until you’ve worked your way through the list. Pace yourself. What you learn in this process about the online image of your name and your business will be worth all the effort.

• Perform a vanity search (*1)
• Respond to negative commenters in a positive and validating way (*2)
• Setup Google Alerts (*1)
• Setup Google Places (*3)
• Setup business on Directories (*3)
• Legacy Management/Process (*4)
• Assess Computer Systems security (*4)
• Create a Crisis Plan (*4)
• Setup internal Social Media Communications Policy (*4)
• Assess customer service requirements with survey (*2)
• Review website (I recommend reading it out of order to to more easily spot errors) for correct information, functionality, browser compatibility, update on a schedule to keep rankings high with Google (*4)

Blogs to show you how to do the action items:

*1 – Tools for monitoring your reputation

*2 – How to deal with negative customer feedback

*3 – Get yourself listed on the web

*4 – Legacy and process management, steps to take

 

[Image via CampaignsMD]

Write Your Blogs Yourself, Your Audience Will Know the Difference

Posted on February, 28, 2012 by - 0 Comments

Typewriter keys by Joseph HartI submitted a proposal to a recruiting firm recently and one of the core management team members asked if I write content and I wanted to share with you my answer to her question:

“I don’t write content for my clients or arrange for a content writer. I train staff and management to write what they know. My belief is that you know your clients and market better than anyone. You can pay a content writer to write blogs about your industry but it rings hollow and the reader detects that quickly. Content filling isn’t the goal, it’s addressing the true communication need. Everyone tells me that they aren’t a good writer but it’s really about what you have to say, having someone to edit (if needed), and discipline of a schedule for writing. A few paragraphs once a week (once you’re practiced, you tend to write much more). Among a core staff, everyone can take one or two week’s worth of writing. It can absolutely be achieved in house. Your audience will appreciate the personalization and your bottom line will reflect it in savings. The benefit is that they are truly your words and you can speak them verbally to back up what you’ve written. You can’t do this well if someone has written it for you.

I do believe that investing in high level copy writing, graphic design, layout, and printing is appropriate for big pieces like your website, printed materials and the like but blogs should come from you. That’s my opinion.”

If you receive email subscriptions or read RSS feeds at any length, you, as a reader, can detect when it’s a business owner or team member that is writing or if they are purchasing or outsourcing their copy. Someone called me their “Official BS Detector” yesterday (I need a tshirt printed with that title!) but I know we all have that ability, we just don’t trust ourselves. We know BS when we see it. Give your audience the real thing. They will appreciate it.

[Image via Stock.xchng

Risks & Reputation Management: Using Social Media to Protect Your Brand

Posted on December, 22, 2011 by - 1 Comment

“Risks & Reputation Management, Using Social Media to Protect Your Brand”

You are invited to attend a free informational event hosted by Kerry Rego Consulting at Santa Rosa City Hall 7:45 a.m. – 9:15 a.m. on Tuesday March 13, 2012 to educate and inform the public about social media, legal considerations, risk and reputation management.

Learn what you need to know about how to protect your brand name, elevate communications about your company, and understand where hidden dangers to your business lie. You will have access to networking with the speakers as well as other professionals. Resources of information and snacks are provided.

See Press Release for Risk and Reputation Management Event

RSVP on Eventbrite

The speakers are:

Kerry Rego Social Media Trainer and Keynote Speaker

Kerry Rego started her consulting firm, Kerry Rego Consulting, in 2006 yet has 20 years professional computer experience. In addition, her varied background weaves office management, customer service, entertainment, technical recruiting, and technology together into a truly unique skill set. Her firm provides technology and social media education, training, implementation, support and keynote speaking. Ms. Rego will discuss traditional media and new media, risks that must be planned for, and the need to know facts about tools that may or may not be right for a brand.

Judith Delaney of TurnsonPoint ConsultingJudith Delaney of TurnsonPoint Consulting has 27 years experience building and managing legal departments as well as lead drafter and negotiator for companies such as SAP America, Sybase and Indus International. Ms. Delaney will discuss risks, social media policies, and legal strategy.

 

 

Jack Wolf of Wolf CommunicationsJack Wolf of Wolf Communications has been creating marketing campaigns in the fields of tourism, government outreach, health care, architecture, consumer shows, recreation, products, retail, hospitality, and special events since 1990. Mr. Wolf will address corporate communication, the changes facing decision makers, and challenges of which to be aware.

UUCSR Writer’s Forum Presentation

Posted on October, 09, 2011 by - 0 Comments

“How digital platforms are affecting the writer and the publishing process”

I discussed the variety of ways that your writing can be released to the reading public, including the explosion of self publishing options, how the differing cultures of internet niches effects writing styles and skills as well as crowdsourcing your efforts. Georgette G. deBlois asked me to speak at the UUCSR Writer’s Forum “From Chaucer to Tweets” 10/8/11 and I was honored. Below are my notes for the audience that wanted more information or those that may have missed it.

Ways You Can Release Your Writing to the Public:

Your own site

Own your own name, your pen name, any brand name you see fit and they can all point back to your website. Prices range from $3 a year to $11 a year for one domain. Add in ICANN fees and taxes and it’ll cost you about $75 for one domain for 5 years. Why 5 years? Google likes websites that the domains are owned for 3-5+ years because it shows you are in the for the long haul. You will be rewarded with a higher PageRank and better SEO.

You will have many options for the kind of site you can have. The most important things to consider are that you can easily publish and have the ability to sell your work. Ecommerce will allow you to make money off your own writing whether you are signed or not. Your website is your home, you control it, and that’s where you want to drive your traffic.

e-Books

It’s confusing how many types there are so here’s a breakdown of e-book types and formats for your consideration. There is no industry standard which is why there are so many formats. You can have your e-book available in multiple formats but it is wise to pay attention to quality control because your work will shift from version to version. When migrating to digital, here are six key questions to ask.

Many writers believe that e-books are for those that can’t get signed, that they aren’t real publishing, or that they simply aren’t for them. If this is your thinking, take a look at this information from the Association of American Publishers from June 2011. In the last 12 months, adult paperback sales have dropped 63.8% at a loss of $85m, hardcover sales down 25.4% while ebooks, via Kindle, iPad and Nook +167% for the month,  gaining $50m. Is that enough to convince you that e-books are a valid form of publishing?

Many believe that if you use e-books or self publish, you won’t get signed. If you are able to prove you are a sure thing with dependable sales, the odds of you being signed actually go up as traditional publishers don’t have the budget to bet on unproven talent. You can leverage this information to get a better contract rate as well.

I mentioned in my presentation that in my field of technology, e-books and pdfs are really the best way for me to get up-to-date information. When I get a bound tech book (some call it a dead tree edition), the first thing I look at is the copyright date. If it’s before 2010, it’s ancient and the information is most likely no longer useful. This isn’t a judgement, it’s a fact that the second a book is printed on technology, it’s out of date. That’s how quickly my industry changes (like you weren’t aware). Every industry is different but I wanted you to be know how important this type of publication is in my work and possibly others.

Distribution of e-books is wide and varied from iTunes with the iBook application, simple pdfs that can be sent via email or posted to websites and forums, Amazon has the Kindle store, Scribd, and many more options.

Print on Demand

The one thing everyone can agree on here is that there is little everyone can agree on. Making sure your work is “future proofed” is important because of the constant developments in technology. Again, quality control is very important as your work moves from digital to print.

Options for services: Lulu, Completely Novel, Blurb, Wordclay, Createspace. Createspace is a great option because it is owned by Amazon. You upload your digital version to the Kindle Store and can print it at Createspace, fairly seamless.

Options for self publishing:
  1. Start your own publishing house. Pros, lots of freedom. Cons, takes lots of your time and quite a bit of up front investment.
  2. Self publish using online tools. Pros, takes little upfront cash and there’s quite a bit of flexibility. Cons, you will have to learn some new skills (I don’t think this is bad).
  3. Use a self publishing house. Pros, requires little time on the part of the writer. Cons, you’ll end up paying for a lot you don’t need.
  4. BEWARE of the vanity publisher! Those that will tell you your work is wonderful yet charge you and arm and a leg to print, market, and promote your work. You end up paying  a lot for a very little return.

Social Media

The democratization of information is the best thing that has ever happened to non-profits, small businesses, oppressed societies and people. You can set up shop on any social network or online tool to share and promote your work. Look to Facebook, Twitter, LinkedIn, Ning, Tumblr, WordPress, StumbleUpon, and so many more. Social media is #1 about conversation #2 about sharing.

This is the most frequent question I get, “How do I get people to read or see my work?” My answer is, if you get a brand new phone number how will you get me to call you?…….. Give me your number. I can’t intuit that information. You HAVE to tell me.

There is another type of  tool at your disposal, content curation. You can share your work with the world and then curate what you’ve written. Storify is great for that. They’ve also recently added SoundCloud to their services so that now you can curate your writing and add audio, like the Director’s Cut of a movie.

The one thing you have to remember about social media is that each platform or tool is it’s own universe. These are different rooms with differing cultures. They have their own language, rules, and styles of communication. When you decide you want to try one, make sure you research what it’s all about, set up an account and observe the behavior of the natives. It’s so easy to barge in and make a fool of yourself. Go slowly. If you need help, ask me. I know a thing or two about social media.

Crowdsourcing

The last item to consider is crowdsourcing, formerly known as collaboration. You can use Crowdspring to get freelance writing projects. There is also a few sites like WeBook, Authonomy, and Inkpop that you can post your work in hopes that you will get valuable critiques and be spotted by an agent or traditional publisher.

The Four Types of Facebook Deals

Posted on July, 26, 2011 by - 1 Comment

There are four types of Check in Deals on Facebook. But first, why should you care about this feature?

  • Location based services cater to those that are mobile and looking to find out what’s going on around them.
  • I strongly dislike the word “viral” but in this case, it fits. With an average of 130 friends, all those people see in their News Feed when someone checks into your business location. It’s an endorsement and organic advertisement for your services.
  • The influence on others’ purchasing decisions that these check-ins have is clear.
  • If you’ve seen the effect that Groupon and Living Social have on the buying scene, you’ll see why this is another tool in your promotional toolbox. I’d recommend signing up for the daily email that allows you to see how other brand are using this. http://www.facebook.com/deals)
Now that you can see for yourself why it might be a good idea to use this feature, here are the four types you can choose from:
  1. Individual Deal – This one is pretty simple. It’s for new or existing customers and is your basic coupon approach.
  2. Friend Deal – This check in is designed for up to 8 people when they go in together. This is 8 people times their 130 friends. Do the math!
  3. Loyalty Deal – Just as it says, this one rewards your loyal customers. They can earn this one after a certain number of check ins, your choice.
  4. Charity Deal – This one falls into the “social good” category and earns karma points from the universe as well as your customers. You can choose to have this deal make a donation in the amount & to the charity of your choice. You are responsible for the distribution of funds.
Here’s where to learn more about the process http://www.facebook.com/deals/checkin/business

 

 

Maximizing LinkedIn: Taking Your Professional Networking to the Next Level

Posted on June, 17, 2011 by - 0 Comments

With 100 million users, LinkedIn is the most powerful tool available to further your career.

If I were to look at your profile today, would I want to hire you?

Join Kerry Rego of Kerry Rego Consulting as she guides you through the process of: best way to represent your work history, goals, community activities, networking capacity, search functions (job search and looking for talent), creating a company profile, porting in applications, managing your settings, best practices, user behavior, LinkedIn Today (customized newspaper) and more!

This is a small class that is designed to guide you step by step through the process of creating/managing your profile, to answer your questions, and provide support. You will garner the best results from this course if you bring your laptop (we have wifi) and password for your LinkedIn account.

This class is part of an ongoing series of technology and social media events hosted and taught by Kerry Rego Consulting. If you have suggestions for classes you’d like to take, please let us know!

*People and tech, together changing the world.

 

 

Facebook 101: Getting Started

Posted on June, 16, 2011 by - 0 Comments

Is everyone you know using Facebook?

Are you unsure of how to get started?

Join Kerry Rego of Kerry Rego Consulting as she guides you through: a tour of the platform, basic vocabulary, setting up your profile, understanding your account settings, uploading pictures, the difference between personal and professional use, blocking people, using it as a search engine, taking safety measures and more!

This is a small class that is designed to guide you through the process of setting up a personal account, answer your questions, and provide support. You will garner the best results from this course if you bring your laptop (we have wifi) and passwords.

If you are already on Facebook and would like to take a more advanced class for business use, we have a class just for that! See: http://krcfbpage.eventbrite.com/ Not sure if this is for you? Call 707-548-9823 and we can help you pick the right courses for you.

This class is part of an ongoing series of technology and social media events hosted and taught by Kerry Rego Consulting. If you have suggestions for classes you’d like to take, please let us know!

*People and tech, together changing the world.