Why I wrote a book
Posted on January, 23, 2013 by Kerry Rego -As long as I’ve been working in social media, I have received requests for DVDs or other recorded materials from my clients and seminar attendees. Social media changes from minute to minute, day by day, so I took my time in selecting a subject that would stand the test of time.
Watching people, listening to their concerns, and tracking trends for years gave me my answer. Technologies change and brands get sold. What stays the same is us, for our whole lives. What I know to be true is that you spend your whole life developing your character and reputation and today, one post, one video, one stupid mistake, can be your ruin when it’s online. While many of my client requests are for Facebook page building, LinkedIn understanding, social media strategies, and measuring marketing channels, I knew they needed more. When I started adding reputation management and personal branding to my services, my clients were shocked at what we found. They felt uneducated and helpless to change what others saw on search engines.
There’s a ton of marketing and business focused social media resources available. What I don’t see much of is easy to understand information for business owners, schools, parents, children, and people of all walks of life on how to navigate the web, understand what’s happening, stay safe, and build a positive route for success. This book is a start.
This is my higher calling:
- Educate people on the truth of the situation and how it affects them.
- Assure them there are ways to be proactive and assertive.
- Empower them with action items they can perform to protect themselves and their loved ones.
This book is not about social media strategy specifically, though I do cover it. This book is for everyone to use, understand, and learn what tools are available to control how they are seen online when they aren’t around to speak for themselves.
I know not everyone likes social media or wants to use it. Many aren’t ready yet and may never be but that doesn’t mean they don’t deserve the information should they desire it. I wrote a paperback book because I want to reach as many people as possible, particularly those that aren’t constantly attached to technological devices, this book is first and foremost for them. And for those that prefer digital books, it’s also available in Kindle format and soon in iBook. You can get your copy here.
Plain and simple, this subject is too important to neglect. Knowledge is power.
Using LinkedIn and Facebook to Advance, Slideshow for WICT
Posted on July, 11, 2012 by Kerry Rego -
Women in Cable Telecommunications WICT Southern California hosts the Wednesday Webinar Series and July 11, 2012 was “Using LinkedIn and Facebook to Advance” by Kerry Rego. She talked about consumer use of search engines, reputation management, social media marketing strategy, tools available, personal branding, professional use, and action items for leveraging social media.
For the question on how to get the author tag, here’s the link with step by step instructions on how to do it. http://www.devonwebdesigners.com/3278/relauthor-step-by-step-for-wordpress/
Get Yourself Listed on the Web
Posted on March, 11, 2012 by Kerry Rego -
Go ahead, do a vanity search (otherwise known as “Google-ing”) for your name or business. Do you like what you find? So often, people say they’ve done this and have been unhappy at the information they find. It’s old, it’s personal, it’s simply wrong. Don’t waste your time trying to get those webmasters to remove your information because they: 1) won’t 2) aren’t home 3) have been closed down 4) there are simply too many 5) they all get their information from somewhere. You can be proactive with your online information (see How to Get Started in Reputation Management) and displace it with content you DO want people to see. Or you can list yourself.
Why is it important to make sure the information about yourself on the internet is correct? Yellow Pages Association and comScore found that local search for businesses, products and services grew 58% last year and reached 15.7 billion searches, more than a tenth of overall search traffic. Additionally, see this Sprout Social blog to read more about the benefits of social media on local search results.
According to Internet Reputation Management, 94% of people do research before buying and 60% of those are going to research you online. They might use a phone, they might not. If they were to call you, they most likely aren’t using a traditional phone directory. People under the age of 35 probably don’t have a landline. Did you know that if you don’t have a landline, you may not get a book delivered to your door? It’s true. 18 states have enacted an opt-in policy for delivery and only 2% choose to receive one. Check out this infographic by WhitePages to see the status of the phone book.
Here are some tools that I think you’ll find helpful. Granted, there are more here than you’ll ever really use but pick and choose the ones you want to list yourself on. Focus on the biggies towards the top of the list and the ones that have incorrect info about you and get them the right stuff:
- Google Places
- Yahoo!
- Bing
- Yelp
- Merchant Circle
- Manta (really common search result)
- Facebook (get a business page and list your address)
- Citysearch (click register to get started)
- MapQuest
- Foursquare
- Yellowbook
- Yellowbot
- SuperPages
- InsiderPages (sign up then search for your business, claim it, or create your listing)
- Local
- Localeze (search for your business, claim or add listing)
- Angie’s List
- Kudzu
- Get Listed (an aggregate and will show you what your listings look like)
Read more blogs by Kerry Rego Consulting on Reputation Management: http://bit.ly/krcrepmng
[Image via Sustainable SPC]
Tools for Monitoring Your Reputation
Posted on March, 10, 2012 by Kerry Rego -
We have always talked about each other, it’s human nature. The difference is now that the internet is involved, our words can last forever. Disparaging remarks can damage a hard earned reputation. It is recommended that individuals and businesses monitor their reputation to make sure that if something negative is in the public eye, it can be addressed. Positive things also surface and it’s nice to thank people for their support or discover something about you online that you simply didn’t know about.
For those that don’t want to actively participate in the online communities that abound, reputation management is the minimum level that is required in today’s digital world. You don’t need to use social networks or other tools but if you don’t know what’s being said about you, your business and reputation could be going down the toilet while you are completely unaware. (Entrepreneur.com article “How to Clean Up an Online Reputation”)
The most frequent comment I hear when it comes to managing online tools of any kind is “I don’t have the time. I’m really busy.” Guess what? No one has the time. We are all busy. Just like the gym and the dentist, you simply must make the time. We no longer use the physical phone book. What people find when they search your name online is what they believe. Carve out a half hour a week and chip away at this task. It will be well worth it in the end. Once you’ve set yourself up, check back in monthly or quarterly. Monitoring is something you can do at a very minimal level and many of the tools I list below remind you on a regular basis or are automated.
The first step is to perform a vanity search most commonly called “Google-ing yourself”. Enter your name, business name, or known as names into search engines. Make sure you do this on not just Google but Bing, Yahoo, Blekko, and any other search tool you know about. Just because Google Powered search engines have 68% market share doesn’t mean they are the only player whose search results of which you need to pay attention. Write down anything you want to follow up on, positive or negative. According to Internet Reputation Management, 85% people check only the first page of search results. I recommend not stopping there. Go as far into those search results as you can. Don’t give up until you stop seeing results associated with you. Dig like your life depends on it. It just might.
Once the vanity search is out of the way, you now have the task of monitoring any new information that pops up about you. Here’s a list of tools that will be useful for you and not all of them will apply to your needs.
- Google Alerts. This tool is free and easy to set up. It provides you emails as new search results as they happen, once per day, or once per week (your choice). You can also get them in an RSS feed. This tool is the top reputation monitoring solution at 45% usage.(Web Liquid survey). Set one up for your name, business name, maiden name, full URL of your website, Facebook page, Twitter handle, competitor’s name, industry keywords and anything else you can think up. Get creative.
- Social Mention. This tool is like Google Alerts but specifically for social media. It’s free and you can get daily alerts for brands, businesses, news stories and more.
- Brand Yourself. Free with upgrade options. BY makes it easy for you to monitor your search results and gives you action items to improve those results.
- Google Places. Local search results are tremendously important for your business. Decision engines that help people navigate the world (Yelp! Ask.com and more) link up to Google Places and get business information including location, driving directions, phone numbers, hours of operation, coupons, pictures, videos and more. Google sets this up for a lot of organizations so you may already have a GP page without even knowing about it. Make sure your locale is set up correctly. Claim your location and control that information.
- Yelp. This tool is a negative reputation all by itself. Generally considered to be a place to kvetch, it can also contain good reviews. Make sure you check out what people might be saying about you here and setup your business correctly and monitor it on a regular basis.
- Tweet Angel. Twitter is often used for complaining about a customer experience. Even if you don’t use Twitter yourself, that doesn’t mean that your customers aren’t. This service will call you when someone speaks negatively about your business and allows you to determine the response. Cost from $9.95-$29.95 per month.
- Get Listed. See how your business is listed on search engines. Here’s a list of directories.
- LinkedIn. Many people don’t understand the true power of this online tool. LinkedIn is one of the most highly trusted source of information on individuals and is the least social of all the social networking tools so it doesn’t require much of your time. LinkedIn is where business happens. Get your profile up, make sure it’s current, and have a friend read through it for you for their impression and for grammatical and spelling errors. This is your resume, references, and portfolio of work. Once you build it, you just need to check it once and awhile to make sure it’s up to date and is reflective of where you are in your career.
How to Get Started in Reputation Managementis a blog I wrote about how to dominate the search results associated with your name.
Read more blogs by Kerry Rego Consulting on Reputation Management: http://bit.ly/krcrepmng
[Image via Online Reputation Management]
Facebook Timeline for Pages, What You Need to Know
Posted on March, 01, 2012 by Kerry Rego -
We knew that Facebook was going to introduce Timeline for Pages today but they jumped the gun and debuted it late last night. I turned mine on early this morning and have been tinkering with it all day. You have the ability to preview it and work with it up until March 30, 2012 when it’ll go live for all Pages. Here is a synopsis for you.
What you need to know:
- Default landing tabs are gone (if you still use FBML, it will disappear completely in June 2012)
- There is a Message feature so fans (and non fans) can privately communicate with Page admins
- The custom apps or tabs are now 760px wide (and you can change their images)
- The Timeline will go into effect for all pages March 30
- You can pin an important post to the top for a maximum of 7 days
- You can highlight posts to make them bigger.
- You can add Milestones as well (you can change the date of the post so that it fits in chronologically)
- This is the visual story of your business or organization
Your cover photo may be up to 850px by 315px, but may not include:
- Calls to action such as “Go to our website” or “Like this page”
- No reference to Facebook features such as Like, Share, Comment, etc.
- Contact info for the business (this should be in About)
- Price information
Here is a great guide by TechCrunch. See how to adjust and rename your custom apps.
Are you turning yours on now or waiting?
15 Easy Blog Post Topics
Posted on January, 23, 2012 by Kerry Rego -
Blogging is one of the best ways you can communicate the culture, values, and story of your company. Yet, it’s the one tool that seems to be the most difficult for organizations to commit to doing. Most don’t think they can create enough content. It is daunting, no doubt about it. But here is a great starter list to help reduce the fear of undertaking a blog for your business.
I like to start my clients off with one blog per month. Twelve subjects per year? Easy. Once you have the hang of it, up it to two per month, and when you’re ready you can tackle once per week. Take turns with someone else on your team or staff to lighten the load. Blogs should be shorter than you think so it’s not the thesis of your college days. Many marketers recommend blogging every day or three times per week. If you are just starting out, expecting that this is a pace you can do is simply setting yourself up for disappointment. One per month is achievable and you can quickly add to your routine if it’s working for you. Create a twelve month calendar and assign subjects to months that are appropriate for your business. Persistence is key!
- Seasons, weather, and holidays. How is your business effected by the seasons? If you are a tax accountant, first quarter looks very different for you and your clients than the rest of the year. Clothing retailers adjust their offerings based on the season. What are your seasons? Also, each day, week, and month celebrate something. If today is National Peanut Day and you sell peanut butter, talk about it!
- Busy time and quiet time. Your communications are quite different when things are slow as opposed to when they are busy. What product or service would you like to sell more of during the slow season?
- Industry related events. Most industries have annual conventions and educational events. When you return after attending one of these functions, what have you learned that you can share with your customers?
- Education. Every industry has it’s changes and you are an expert in your field. What changes in your industry do your customers need to be educated about?
- Employee features. You probably don’t do it alone. Highlight the great team you have that helps you provide great products and service. Your team will get a boost in their morale due to recognition and your customers will learn more about the faces and families behind the product they are getting from you. It becomes personal.
- Vendors and partners. The vendors you work with are great for a reason, tell us about it! Talk about why you choose to work with them. Those partners will be grateful for the free press and it will solidify your relationship.
- Case study and/or client success story. Seeing how you’ve helped others will help your reader identify and apply the story of success to themselves.
- Testimonials and interviews. Get client testimonials (especially when they are really happy!) and let their words to the talking. Video testimonials are the best. Talk to industry experts, your best customer, vendors, thought leaders. It takes content out of it’s normal context and provides a new way to talk about your subject matter.
- Product release. What new product are you proud to be releasing? Give us some excitement by building it up. Let us know why you created it, what the demand was, how we can get it, and when it’ll be ready.
- Hot topics. If there is something exciting and dramatic going on with your industry or if it’s in the news right now, weigh in with your opinion or break it down for the audience if the subject matter is confusing.
- History and story of your company. Why did you start your business? What is important to you? People want to like the people they do business with and want to do business with people they like. Give them something to go on. They will tell your story for you when they recommend you to their friends.
- Differentiate yourself from your competition. What makes you different? What is the benefit that your customer will get using your services? You can take this opportunity to clarify if there is any confusion about who does what. This is also very important to be able to express in all marketing scenarios.
- Identify obstacles and solutions. These are the ones that you know like the backs of your hands. The problems they will encounter and the solutions that will help them overcome. Walk yourself through the typical client conversation, what problems do they experience?
- Survey. Take a survey of your clients or prospects and release the information as a dataset. Tell them if you were surprised what you learned, what the community thinks, or what was reiterated.
- Frequently Asked Questions. These are the 10 or so questions that everyone asks you. You answer them all the time. Since people continue to ask, you should continue to answer. These never get old. The trick is to express the question and answer in new ways.
What was the best blog you ever read or wrote? Tell me in the comments.
Social Media Advice in 30 Seconds: Claim Your Google Places Page!
Posted on December, 09, 2011 by Kerry Rego -
Sometimes I only get 30 seconds with a business owner. What piece of information do I share that will have the most impact on their business? “If you do nothing else, claim your Google Places page!” Why?
The web (and our customers) are increasingly mobile. It’s of utmost importance that your information is correct and available to the public no matter where they are or what type of device they are using to access the internet. Google’s goal is to provide accurate information when and where their customers need it. They have emphasized local businesses by giving them prominent placement at the very top of the page where they place paid ads.
Type in the name of your business on Google. You will know if one has already been created for you if you click on the red pin on your location. Those Google Street View cars may have already claimed your location. All you need to do is claim it as the owner. It’s takes a little time but it is free.
Now read your Place page. That’s what Google thinks of your business. Is the information listed correct? Does it link to your website and other web properties? It’s important because this information is served to other decision engines like Yelp, Bing, and shopping sites. It gets passed around and around on the web. Make sure you list your services, types of payment, hours of operation, location, website and pictures or video if you have them. You can link this to your website so that it’s easy for visitors to get driving directions.
That’s my 30 second social media business advice. Get your business listed!
UUCSR Writer’s Forum Presentation
Posted on October, 09, 2011 by Kerry Rego -“How digital platforms are affecting the writer and the publishing process”
I discussed the variety of ways that your writing can be released to the reading public, including the explosion of self publishing options, how the differing cultures of internet niches effects writing styles and skills as well as crowdsourcing your efforts. Georgette G. deBlois asked me to speak at the UUCSR Writer’s Forum “From Chaucer to Tweets” 10/8/11 and I was honored. Below are my notes for the audience that wanted more information or those that may have missed it.
Ways You Can Release Your Writing to the Public:
Your own site
Own your own name, your pen name, any brand name you see fit and they can all point back to your website. Prices range from $3 a year to $11 a year for one domain. Add in ICANN fees and taxes and it’ll cost you about $75 for one domain for 5 years. Why 5 years? Google likes websites that the domains are owned for 3-5+ years because it shows you are in the for the long haul. You will be rewarded with a higher PageRank and better SEO.
You will have many options for the kind of site you can have. The most important things to consider are that you can easily publish and have the ability to sell your work. Ecommerce will allow you to make money off your own writing whether you are signed or not. Your website is your home, you control it, and that’s where you want to drive your traffic.
e-Books
It’s confusing how many types there are so here’s a breakdown of e-book types and formats for your consideration. There is no industry standard which is why there are so many formats. You can have your e-book available in multiple formats but it is wise to pay attention to quality control because your work will shift from version to version. When migrating to digital, here are six key questions to ask.
Many writers believe that e-books are for those that can’t get signed, that they aren’t real publishing, or that they simply aren’t for them. If this is your thinking, take a look at this information from the Association of American Publishers from June 2011. In the last 12 months, adult paperback sales have dropped 63.8% at a loss of $85m, hardcover sales down 25.4% while ebooks, via Kindle, iPad and Nook +167% for the month, gaining $50m. Is that enough to convince you that e-books are a valid form of publishing?
Many believe that if you use e-books or self publish, you won’t get signed. If you are able to prove you are a sure thing with dependable sales, the odds of you being signed actually go up as traditional publishers don’t have the budget to bet on unproven talent. You can leverage this information to get a better contract rate as well.
I mentioned in my presentation that in my field of technology, e-books and pdfs are really the best way for me to get up-to-date information. When I get a bound tech book (some call it a dead tree edition), the first thing I look at is the copyright date. If it’s before 2010, it’s ancient and the information is most likely no longer useful. This isn’t a judgement, it’s a fact that the second a book is printed on technology, it’s out of date. That’s how quickly my industry changes (like you weren’t aware). Every industry is different but I wanted you to be know how important this type of publication is in my work and possibly others.
Distribution of e-books is wide and varied from iTunes with the iBook application, simple pdfs that can be sent via email or posted to websites and forums, Amazon has the Kindle store, Scribd, and many more options.
Print on Demand
The one thing everyone can agree on here is that there is little everyone can agree on. Making sure your work is “future proofed” is important because of the constant developments in technology. Again, quality control is very important as your work moves from digital to print.
Options for services: Lulu, Completely Novel, Blurb, Wordclay, Createspace. Createspace is a great option because it is owned by Amazon. You upload your digital version to the Kindle Store and can print it at Createspace, fairly seamless.
- Start your own publishing house. Pros, lots of freedom. Cons, takes lots of your time and quite a bit of up front investment.
- Self publish using online tools. Pros, takes little upfront cash and there’s quite a bit of flexibility. Cons, you will have to learn some new skills (I don’t think this is bad).
- Use a self publishing house. Pros, requires little time on the part of the writer. Cons, you’ll end up paying for a lot you don’t need.
- BEWARE of the vanity publisher! Those that will tell you your work is wonderful yet charge you and arm and a leg to print, market, and promote your work. You end up paying a lot for a very little return.
Social Media
The democratization of information is the best thing that has ever happened to non-profits, small businesses, oppressed societies and people. You can set up shop on any social network or online tool to share and promote your work. Look to Facebook, Twitter, LinkedIn, Ning, Tumblr, WordPress, StumbleUpon, and so many more. Social media is #1 about conversation #2 about sharing.
This is the most frequent question I get, “How do I get people to read or see my work?” My answer is, if you get a brand new phone number how will you get me to call you?…….. Give me your number. I can’t intuit that information. You HAVE to tell me.
There is another type of tool at your disposal, content curation. You can share your work with the world and then curate what you’ve written. Storify is great for that. They’ve also recently added SoundCloud to their services so that now you can curate your writing and add audio, like the Director’s Cut of a movie.
The one thing you have to remember about social media is that each platform or tool is it’s own universe. These are different rooms with differing cultures. They have their own language, rules, and styles of communication. When you decide you want to try one, make sure you research what it’s all about, set up an account and observe the behavior of the natives. It’s so easy to barge in and make a fool of yourself. Go slowly. If you need help, ask me. I know a thing or two about social media.
Crowdsourcing
The last item to consider is crowdsourcing, formerly known as collaboration. You can use Crowdspring to get freelance writing projects. There is also a few sites like WeBook, Authonomy, and Inkpop that you can post your work in hopes that you will get valuable critiques and be spotted by an agent or traditional publisher.
What’s in a Facebook Name?
Posted on April, 30, 2010 by Kerry Rego -
Why should you get a custom URL on Facebook? I have five good reasons for you.
One, it’s simply easier to remember. Now that we’ve gotten over the need to say “www dot”, we are comfortable saying “Find me on Facebook. I’m at facebook.com/KerryRegoConsulting“.
Two, you can put it on all your marketing materials. Your main website, email signature, business card, brochure, blog etc. It’s easier to type http://www.facebook.com/KerryRegoConsulting than http://www.facebook.com/kerryregoconsulting?v=app_4949752878.
Three, you can keep your brand consistent, if you choose. I personally have slight variation on my Facebook page but my Twitter handle, YouTube channel, and Skype name are all kregobiz.
Four, it’s free. You can have your own branded name at no cost. I’m a fan of the Facebook custom URL for both personal and business because it’s digital real estate. We have to pay for our individual domains but these are available, first come first served. They are also non-transferrable. You can’t give away your name and no one can sell it.
Last, I have a friend that is a Broadway performer. Her stage name happens to be the same as a XXX performer. She discovered this because casting agents brought it to her attention. This adult performer also owns the URL they both share. This is worst case scenario but what if an unsavory character decides to take your URL? If a client or associate goes looking for your name and you didn’t claim it or someone else did, what are they going to find?
If you are ready, go to http://www.facebook.com/username and claim your personal and/or business name before someone else does.



