Blog: Facebook

Twitter & Facebook – Promote Your Business, City of Santa Rosa

Posted on March, 26, 2012 by - 0 Comments

THIS CLASS HAS BEEN RESCHEDULED. PLEASE SEE THE NEXT SESSION HERE.

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61334. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 5/22/12 6-9pm

Wednesday 5/23/12 6-9pm

Franklin Park Training Center

Twitter & Facebook – Promote Your Business

Posted on March, 26, 2012 by - 0 Comments

THIS CLASS HAS BEEN RESCHEDULED. PLEASE SEE NEXT SESSION HERE.

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61334. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 5/22/12 6-9pm

Wednesday 5/23/12 6-9pm

Franklin Park Training Center

How to Setup Facebook at Rotary Club of Santa Rosa East

Posted on March, 24, 2012 by - 0 Comments

I will be showing the Rotary Club of Santa Rosa East how to setup a Facebook account as well as touching upon other social media tools.

Twitter & Facebook – Promote Your Business

Posted on March, 01, 2012 by - 0 Comments

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61333. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 3/13/12 6-9pm

Wednesday 3/14/12 6-9pm

Franklin Park Training Center

Twitter & Facebook – Promote Your Business

Posted on March, 01, 2012 by - 0 Comments

The 1st day is devoted to Facebook and the second to Twitter. Each session of this course will include: an in-depth tour of the social media platforms, best practices information, terminology, how to use metrics to track performance, how to create an effective strategy for your business, marketing your business and how to build an audience.

City of Santa Rosa Recreation and Parks Class, Register Here and type in barcode #61333. If you don’t already have an account with the Rec department, you can call 707-543-3737 to get one.

18yrs+

Fees: $63 Resident / $73 Non-Resident

Tuesday 3/13/12 6-9pm

Wednesday 3/14/12 6-9pm

Franklin Park Training Center

How to Adjust Your Custom Apps in Timeline for Pages

Posted on March, 01, 2012 by - 1 Comment

Now that you have Timeline for your Facebook Page and don’t have the option for a default landing tab, how to you adjust the custom applications that appear under your Cover Photo? Here’s some instruction:

  • Click on the arrow next to your custom applications
  • Hover over the application you want to reorder and a pencil will appear
  • Click on the pencil and a menu pops up
  • Pick the application you want to take its place and they will reorder
  • You can rename the application by selecting Edit Settings

 

Check out this synopsis I wrote on what you need to know about Timeline for Pages. Here is a product guide by TechCrunch.

What questions do you have about this new development?

Facebook Timeline for Pages, What You Need to Know

Posted on March, 01, 2012 by - 3 Comments

 

We knew that Facebook was going to introduce Timeline for Pages today but they jumped the gun and debuted it late last night. I turned mine on early this morning and have been tinkering with it all day. You have the ability to preview it and work with it up until March 30, 2012 when it’ll go live for all Pages. Here is a synopsis for you.

What you need to know:

  • Default landing tabs are gone (if you still use FBML, it will disappear completely in June 2012)
  • There is a Message feature so fans (and non fans) can privately communicate with Page admins
  • The custom apps or tabs are now 760px wide (and you can change their images)
  • The Timeline will go into effect for all pages March 30
  • You can pin an important post to the top for a maximum of 7 days
  • You can highlight posts to make them bigger.
  • You can add Milestones as well (you can change the date of the post so that it fits in chronologically)
  • This is the visual story of your business or organization

Your cover photo may be up to 850px by 315px, but may not include:

  • Calls to action such as “Go to our website” or “Like this page”
  • No reference to Facebook features such as Like, Share, Comment, etc.
  • Contact info for the business (this should be in About)
  • Price information

Here is a great guide by TechCrunch. See how to adjust and rename your custom apps.

Are you turning yours on now or waiting?

Staying Out of Range When Explaining Social Media

Posted on February, 23, 2012 by - 0 Comments

Walking Stick I'll Be Avoiding When Talking About FacebookI manage the Facebook page for my Rotary Club*. We have a meeting coming up where all the different divisions will give an overview to the rest of the members about what we have been working on, what we’ve accomplished, and what our goals are for the future. You can probably guess that the “Facebook girl” is scoffed at by the more established members.

Imagine the most cantankerous old man you know. The kind with a walking stick that if you get too close, he might whack you with it**. This “doubter” is who I’m thinking of while I draft my informational handout. The handout has basic statistics for Facebook, user behavior (the undeniable kind), our current status and more. I have also included screencaps of how to post and how to share something someone else has posted. The goal is to have the membership understand more clearly how we can share the great community work we do with others.

Now, I don’t have false expectations that this man is going to use Facebook. I’m shooting for the 80% in the middle. My goal is to gently educate, inform, and inspire over a prolonged period of time. I understand that change is hard, not everyone is going to do it or is interested, and that it takes all kinds. My job here isn’t to convert.

But I’m staying out of range of the walking stick.

———————

*If you’re not a Rotarian, there are more women and younger people than you are probably imagining. We are simply people that care about the world and all the people in it and we are members of the largest volunteer organization on the planet. No religion and no politics.

**The person I see as I write this is, I’m sure, a perfectly wonderful man with a family, an illustrious career, and has donated money and time to his community. So if you are in my club and have hazarded a guess at who I’ve imagined, I use this as a general illustration of all people that might fit into this category. This is not a judgement of the person himself.

[Image via Stock.xchng]

Facebook Changes, What You Need To Know

Posted on September, 28, 2011 by - 2 Comments

Last week Facebook changed what seems like everything under the sun. Then they had their annual conference, f8, and released more new features. I wanted to give you an update as to the new features and what they mean to you.

  1. Top Stories & Most Recent News Combined. Facebook said, “When you visit Facebook, you should see the things you’re most interested in…”. If you haven’t visited Facebook for a while, the first things you’ll see are top photos and status updates posted while you’ve been away. They’re marked with an easy-to-spot blue corner. You can make adjustments to what is important to you, or not by touching the corner and giving them filtering help.
  2. Ticker. This is News Feed lite and it’s in the upper right hand corner of your screen. It’s designed so that you can see what’s occurring *now* in your network without having to leave your current location. This contains less important items as well as duplication to your main feed. It’s going to take us all some time to get used to it, I know.
  3. Subscribe Button. This is an optional feature. Subscribers see public information. Friends see your more private posts. If you are already friends with someone, you will see their subscribe button and it will show you are already subscribed because you are friends. Why would you want this? A well known organization like The Press Democrat has a Page, which is public. But Bruce Kyse, the publisher,  has a personal Profile. He may want to turn on the subscribe feature so that people can find out a more personal view of what’s happening at their local paper rather than just the headlines that appear in print and on the FB Page. Bruce can keep his friends close but subscribers can also be a part of his world. This is a nice halfway spot between personal Profiles and public Pages. Remember, you can only have 5000 friends so Bruce might really want that new feature.**You can also filter the information you receive from your friends via this subscribe button. So those that spend too much time playing games, you can filter that out! Sweet.
  4. Timeline. This is the new Profile. It’s a literal timeline of your information. It will take some adjusting for you to get used to but don’t think you have long. As of Oct. 1, you will be forced to adopt the new format. Ready? Here’s how to get the new timeline in 5 minutes. I waited 6 days to convert my own because I prefer to not adopt a new form of technology at the very beginning. I know that the bleeding edge finds many of the problems and bugs and shields me from much of that pain. So I took screenshots as I converted my profile. See My Facebook Profile Conversion to New Timeline Format photo album. I actually like the Timeline much better than the new News Feed. If you are a business owner with a Page, expect that the Timeline will be coming to your Page soon. How to make sure your content is still visible? Post every other day, keep it real, and post interesting content. Think like your audience and post good stuff. You’ll be okay.
  5. Friend Lists. This really isn’t a huge change. If you didn’t use lists before, you probably won’t now but the difference is Facebook auto sorted them for you. Go in check out the lists, sort and rename if you choose. It allows for a more focused viewing of your network.
  6. Open Social Graph, Apps with Ticker integration. This has room for the overshare. There are several applications that will show your network what you are doing, listening, or reading. Look for Spotify for music, Hulu for TV and so on. They are calling this “verbing”. You can alter your settings with every application you use. Never fear. You actually have more control now than you did before.
  7. You can now claim your custom URL with less than 25 fans. The requirement was once 1000 fans, then 100, then 25, now it’s 1+. Why do you want this? See this blog I wrote What’s in a Facebook Name? and why you should go get one now.
  8. Status Updates. The limit was 500. Now it’s 5000! It’s now a mini-blog.
  9. Photo Tagging. There have been quite a few changes with tagging lately. Rather than go through them all (see Facebook’s Help Center on the matter), I wanted you to be aware of my favorite new feature. When you remove your name/tag from a photo, you have quite a few options including: Remove tag, Ask poster to take the photo down, and Block poster. It’s awesome.
Rumors that have been floating around:
  1. Cost. Facebook has committed to never charging for the service. This rumor pops up every six months or so. Facebook keeps assuring us it’s untrue.
  2. Unsubscribing from your friends comments and likes. What Facebook says, “Please note that unsubscribing from a friend’s ‘comments and likes’ in your News Feed, does not have any impact on whether your friends see it when you comment on or like their posts.”

How to Create a Facebook Deal

Posted on July, 27, 2011 by - 4 Comments
  1. Click Edit Page or Edit Info on your Page.
  2. On the backend, select Deals 
  3. Choose what kind of deal you’d like to offer: Individual, Friend, Loyalty, or Charity. See The Four Types of Facebook Deals for more information on the differences.
  4. Define your offer (summary and how to claim).
  5. Add Details and Restrictions. All this time the Deal is being created in real time on the right hand side of the page so you can see how it looks.
  6. Select Create a Deal
  7. You will see a your Checkin Deal final shot. It is now in Pending Mode and you will receive 2 emails, one telling you it’s up for review then one telling you it’s approved or disapproved. Allow 3 days for the Deal to be live. 
I highly suggest that whenever you create something like a Deal, that you test it out to make sure it a) works b) it looks and behaves the way you intended.
You may only have one Deal active at a time. You can’t edit, you can only create and delete if you don’t like it.

 

What now?
  1. Prepare your employees. Make sure they have all the information they need to provide excellent customer service and to ensure the best experience.
  2. Promote your deal. Just having it won’t make it happen. Let people know verbally, by email, post to the page itself (you can promote the deal once it’s live, it has a button just for this), put a tent card up at your location reminding people to check-in.
  3. Monitor your deal to see how it’s performing for you.
  4. Download tips for creating a successful deal here: http://ads.ak.facebook.com/ads/FacebookAds/Deaks_businesses.pdf